Key Residential

Block Management

Comprehensive leasehold management services that take the stress out of property management

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Managing a development with leasehold responsibilities requires expertise to handle effectively, often taking up your valuable time. We think that property management is done best when it’s fully comprehensive, allowing us to be fully aware of your development specifics. Our all-inclusive property management services take the stress out of property management, so you can get on with managing the rest of your business /personal demands.

Block Property Management where the client always comes first – Our clients always come first. Not only do we pride ourselves on our property management expertise, we’re also pleased to put our values at the centre of all our Residential Block Management services.

Our key principles are:

  • Client emphasis – as a team we care about our clients and how we can best help you. When working with us, you can guarantee we’ll understand your block management needs. We’ll tailor our approach to make sure we work in the best way possible for your specific requirements, including a named property manager dedicated to you.
  • Knowledge – We take leasehold management seriously and love to use this knowledge to benefit our clients. We’re an experienced and qualified team who know Block Management inside out. You’ll have well-placed confidence in our management of your development; including legal issues, maintenance services and debt recovery.
  • Communication – Communication is key to our client relationships. Not only are we always available to answer any queries or issues with your Block Management, we’re always available for update meetings and reviews at our office, or via the telephone. We guarantee you’ll always be kept up to date and aware of the management of your development through our regularly updated and instantly accessed Leaseholder Portal which includes a dedicated area for Management Company Directors.
  • Excellence – We offer all our clients a quality, fully comprehensive leasehold property management service, with absolutely no short cuts.

Our services include the fundamental areas of service charge collection and accounts administration together with the following:

  • Proposing a service charge budget for you to agree
  • Preparing a rolling reserve fund
  • Collection of service charges in the manner the lease sets out
  • Ground rent collection
  • Regular arrears management
  • Annual budget preparation
  • Leaseholder liaison
  • Negotiating contracts, repairs, and long term qualifying agreements
  • Interpreting leases, case laws and up to date statutory laws and requirements
  • Signpost you when we think you need specialist advice
  • Implementing best practice as it applies to the task in hand
  • Reacting by appointing contracts for small repairs to the structure on a day to day basis
  • Managing, supporting and guiding neighbour issues
  • Diagnosing problems on site
  • Waste management
  • Interpreting fire risk assessment and planning with you what you need to do
  • Regular site visits
  • Instructing solicitors to deal with serious debt recovery
  • Re-tendering cleaning, gardening, and facilities contracts to deliver best value to you
  • Arranging insurance for buildings through our specialist insurance broker
  • Inspecting the common parts at a mutually agreed frequency. Our standard proposal includes twice annually unless otherwise stated.
  • Appointing a certified accountant to prepare service charge accounts.
  • Attendance to one annual general meeting per annum
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